Shipping policy

Shipping Policy

Last updated: 2026

Smyth & Jones is a division of Archipel, Inc. We ship orders worldwide from our distribution hub in Europe. Please review the details below before placing an order.

1. Shipping destinations

We currently ship worldwide. Some products or custom orders may have additional destination restrictions.

2. Order processing and dispatch

Orders are prepared for shipment after payment is received and the order is accepted. Custom or made-to-order products may require additional production time.

• Standard orders: 3-5 days from order confirmation and payment receipt
• Custom or made-to-order orders: standard 6-8 weeks.

Any estimated dispatch date provided with your order is an estimate unless we expressly confirm a guaranteed date in writing.

3. Shipping methods, costs and delivery estimates

Available shipping methods, costs and estimated delivery times will be shown at checkout or provided in a written quote before you place a custom or large order.

Delivery estimates begin once the order has been dispatched. They may vary by destination and are not guaranteed unless we confirm otherwise in writing.

4. Tracking

Where tracking is available, we will send the tracking details to the email address provided with the order.

5. VAT, customs duties and import charges

Prices and any VAT, customs duties, import taxes or carrier handling fees will be shown or explained before purchase where applicable. Orders crossing customs borders may incur charges set by the destination country.

Buyer responsibilities: import duties, taxes and carrier handling fees for shipments to the United States, the EU and other destinations?

6. Delivery address and missed deliveries

Please check that your shipping address and contact details are complete and accurate before placing your order. If a delivery cannot be completed, the carrier may charge for redelivery or return shipping.

7. Damaged or missing parcels

Please contact us promptly within 3-days (or within time frames based on local laws) upon receipt of your order if your parcel appears damaged or an item is missing. Include your order number and photographs of the product, packaging and shipping label where possible.

Contact: displays@smythandjones.com

8. Delays

Delivery may be delayed by customs processing, carrier disruption, weather or other events outside our control. If we become aware of a significant delay, we will contact you using the details provided with your order.

This policy should be read together with our Terms of Service and Returns Policy.